Returns & Exchanges
At Bonners Music, we want you to be completely satisfied with your musical instrument or gear purchase. If you are not entirely happy, you can return your item within 14 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the item back in its original manufacturer packaging with all included accessories, manuals, and cables to ensure a full refund.
Ship the Item
Affix the return label to your package and drop it off at an authorized carrier location; we recommend using a tracked and insured service.
Inspection and Refund
Once our technicians verify the condition of the instrument, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing